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Client Stories

What it looks like when one team takes over everything: the migration, the office, the security, and the Tuesday morning password reset. Real clients, real work, numbers we can stand behind.

Facade restoration and maintenance

Platinum Inc.

New York, San Francisco, Washington DC. Serving more than half of the Class A office buildings in Manhattan since 1997.

The situation

Platinum's IT had grown the way most 25 year old companies' IT does: one piece at a time, with no single owner. By 2023 the company was running on aging on premise servers, support was reactive, and nobody could say with confidence who had access to what. For a business that lives on job sites and inside client buildings, technology was a daily source of friction.

What SMK did

We took over the entire IT function and now operate as Platinum IT Services, the company's own IT department. The first big job was moving the company off its on premise servers to the cloud. We planned the cutover for a single weekend: users logged off Friday on the old system and logged in Monday on the new one, with no downtime and no lost data. From there we rebuilt the infrastructure with structure the company had never had: documented identity and access, managed devices, email security and security awareness training, and a vendor list with a named owner for every contract. When a major commercial landlord required a supplier agreement and data privacy addendum before continuing Platinum's work, we handled the security requirements end to end so the account stayed intact.

Today

SMK runs Platinum's day to day IT across all three offices: onboarding and offboarding, help desk, devices, security, and every vendor relationship. Platinum's team sees one IT department. We are it.

0 hoursdowntime during the cloud cutover
1 weekendon premise to cloud, complete
3 officesone IT department
Since 2023fully managed
Cloud migrationIT leadershipSecurity & complianceVendor managementFully managed

"Partnering with SMK Associates has significantly streamlined our IT operations, enabling us to focus more on strategic initiatives and less on day to day technical challenges."

Jennifer Gayle, Sr. EVP & Chief of Staff, Platinum
Scaffolding and site access

Titanium Scaffold Services

New York. Scaffolding, hoists, and site access for construction and restoration projects across the metro area.

The situation

Titanium was moving into a new office at the same time it needed to leave its on premise servers behind. The old space had been wired and patched over years by whoever was available, and the new one was an empty floor. Every system that mattered, from email and files to the network itself, was about to change at once, for a company whose crews cannot work if the office cannot dispatch them.

What SMK did

We treated the move as one project instead of five. SMK designed and built the new office from the wall out: structured cabling, a managed network and Wi-Fi, security cameras, door access control, and conference rooms, with our installation partner on the physical work and our engineers on everything connected to it. In parallel we migrated Titanium from on premise servers to the cloud over a single weekend, so the team walked into the new office with new systems and no downtime in between. Then we put structure around all of it: identity and access, managed devices, backups, and documentation.

Today

SMK runs Titanium's IT day to day: support for the office and the field, devices, security, vendors, and the systems the dispatch desk depends on.

1 officebuilt from the wall out
5 systemscabling, network, Wi-Fi, cameras, access
0 hoursdowntime during migration
Since 2023fully managed
Office buildoutCloud migrationCameras & access controlNetworkFully managed

"Choosing SMK Associates was one of the best decisions we made for our business. Their team's expertise and dedication have transformed our IT infrastructure, leading to increased efficiency, reliability, and peace of mind."

Richard Heller, President, Titanium Scaffold Services, LLC
Tile and grout restoration

Bio-Bright

New York, with projects across the tri state area, Washington DC, and Chicago. Restoring, sealing, and sanitizing tile and grout for hospitals, schools, and commercial properties since 2007.

The situation

Bio-Bright ran on an aging on premise setup, with the added complication that its crews work inside hospitals and schools, where clients ask hard questions about how a vendor handles access and data. There was no documented answer, and the systems behind the answer were ten years old.

What SMK did

SMK moved Bio-Bright to the cloud over one weekend, with no downtime. SMK then rebuilt its infrastructure with the structure a company serving healthcare and education facilities needs: single sign on and multi factor authentication, managed and encrypted devices, email security and security awareness training, and documented access that can be shown to a client when they ask. Vendor contracts and renewals got a named owner for the first time.

Today

SMK runs Bio-Bright's IT every day: help desk, devices, security, onboarding and offboarding, and the vendor relationships behind all of it.

0 hoursdowntime during the cloud cutover
MFA + SSOon every account
Encryptedmanaged devices, enforced
Since 2023fully managed
Cloud migrationSecurity & complianceIdentity & accessFully managed
Window cleaning and glass services

Palladium Window Solutions

New York, Chicago, Detroit, and San Francisco. Window cleaning, glass repair and installation, and safety services since 2009.

The situation

Palladium operates in four cities, with crews and offices spread across the country and a headquarters in New York. Running that on on premise servers meant every remote office depended on a connection back to one room in Manhattan, and every new hire in Chicago or Detroit waited on someone in New York to set them up.

What SMK did

Moving Palladium to the cloud over a single weekend removed the dependency on one building: email, files, and applications became available from any office, with no downtime during the switch. SMK then rebuilt the infrastructure around a multi office business: identity and access that works the same in every city, managed devices shipped ready to use, and a support model that does not care which office the request comes from.

Today

SMK runs Palladium's IT across all four cities: support, devices, security, onboarding and offboarding, and vendors, from one team that knows the business.

4 citiesone IT department
0 hoursdowntime during migration
Day onenew hires set up in any office
Since 2023fully managed
Cloud migrationMulti officeIdentity & accessFully managed
Education technology

Level All

College and career readiness platform serving high schools, school districts, and workforce programs.

The situation

Level All sells to school districts, and districts ask hard questions about student data before they sign. The company had a capable in house IT manager, but one person cannot run day to day IT and also own a SOC 2 audit, a security program, an office buildout, and a queue of systems projects at the same time. Something was always going to wait.

What SMK did

We came in co managed, working alongside Level All's IT manager instead of around him. On compliance, we prepared the company for its SOC 2 audit and supported it through the audit: policies, evidence collection on the compliance platform, access reviews, and the documentation auditors ask for. On security, we tightened identity and access across the company's apps with single sign on and multi factor authentication, brought devices under management, and put guardrails around AI tools so student data stays where it belongs. On projects, we ran the systems work that kept getting pushed back, scoping it, managing vendors, and seeing each rollout through, so the IT manager could stay focused on the people he supports every day. On the physical side, we built out Level All's office, from the network and Wi-Fi to the conference rooms, and we handle installations whenever the company needs them.

Today

Level All's IT manager owns the day to day. SMK is the depth behind him: compliance, security, projects, and installations on call, with responsibilities agreed in writing so nothing falls between the two.

SOC 2audit prepared and supported end to end
Co managedalongside the in house IT manager
SSO + MFAacross the company's apps
Office buildoutplus installations whenever needed
SOC 2SecurityProject managementOffice buildoutAI guardrailsCo managed
How Co Managed Works
Purpose driven business consultancy

co:collective

New York. Helping companies design, build, and transform around a clear purpose.

The situation

When SMK came in, co:collective's IT was a mess. Accounts, devices, and subscriptions had piled up over the years with no clear owner. Nobody had a full picture of who had access to what, which vendors the company was paying, or when contracts renewed. At the same time, the team was starting to use AI tools with no rules around them, in a business built on confidential client strategy work.

What SMK did

We took on the entire IT function as co:collective's partner, not a ticket desk. That means security, administration, and management of every account and device; provisioning and deprovisioning people as they join and leave; and ownership of every vendor relationship and contract, so renewals are tracked and nothing auto renews unnoticed. We started by finding out what was actually there, then began cleaning it up one system at a time without disrupting client work. Alongside that, we act as co:collective's internal AI consultant: writing the guardrails for how AI can be used with client material, setting up business accounts with real admin controls, and helping the team adopt AI in a way that is safe and useful.

Today

The cleanup is well underway. co:collective has one team responsible for its technology end to end, a growing set of documented systems, and clear rules for AI. Every week there is less mess and more structure.

Fully managedsecurity, admin, vendors, contracts
One ownerfor every account, device, and vendor
AI guardrailsinternal AI consultant to the team
Since 2026turnaround in progress
IT turnaroundFully managedAI guardrailsVendor & contract managementProvisioning
What AI Guardrails Means
AI data security

Sentra

Headquartered in Israel, with a fast growing US presence in New York. Protecting the sensitive data AI agents can reach.

The situation

Sentra's IT was built and run from its headquarters in Israel, which worked well while the company was mostly there. As the US team grew, so did the gap: new US hires needed accounts and laptops on US time, US offices needed someone on the ground, and every request during the American workday landed in the middle of the Israeli night. For a security company, "we will get to it tomorrow" was not an acceptable answer.

What SMK did

SMK became Sentra's US IT presence, working alongside the IT lead in Israel rather than as a separate vendor. We handle US IT operations end to end: onboarding and offboarding US employees, devices, user access, and the administration of collaboration, meeting, and AI platforms the whole company relies on. We also take on security execution and integration projects for the US side. The two teams split the clock: SMK covers US business hours, the Israel team covers the overnight, so requests get answered around the world without anyone working a double shift.

Today

Sentra runs one IT operation across two continents. The Israel IT lead sets direction, SMK executes in the US, and the company's US growth no longer waits on the time difference.

US + Israelone IT operation across two continents
Co managedalongside the Israel IT lead
Follow the sunUS hours by SMK, overnight by Israel
Remote firsta distributed team supported anywhere
US expansionCo managedSecurityOnboardingPlatform administration
Opening a US Office?
Consumer electronics, ecommerce

InfinaCore

Premium charging essentials from New York. SMK’s first client, with us since day one.

The situation

When SMK opened its doors, InfinaCore was the first company to hand us the keys. They are a direct to consumer brand moving fast, and they needed technology that kept up with the business without hiring an IT team.

What SMK did

We built InfinaCore’s internal infrastructure from the ground up, then took over everything that runs on it: accounts and access, the business applications the team depends on, administration of every system, and AI tools that take repetitive work off the team’s plate. We also build and maintain their website.

Today

Their IT has grown with the company, and the team has one partner who knows every system they run.

Day oneSMK’s first client
Built from scratchinternal infrastructure
Fully managedapps, admin, AI, website
Fully managedEcommerceInfrastructureAIWebsite
Toys and collectibles, ecommerce

Tysons Toy Store

Online shop for authentic Takara Tomy Beyblades, launchers and board games. With SMK from the start.

The situation

Tysons set out to build an online store for Beyblade players and collectors. In ecommerce the storefront is the business, and a small team needed the store, the apps behind it, and the back office working from launch.

What SMK did

We built and run the online store, set up the internal infrastructure the team works on, and manage the applications that keep the store running. We administer every account and system and put AI to work where it saves the team time.

Today

Tysons runs a polished store, and the team spends its time on product and customers instead of technology.

Websitebuilt and run by SMK
From the startstorefront to back office
Fully managedapps, admin, AI
Fully managedEcommerceWebsiteApplicationsAI
Health and wellness ecommerce

Triquetra Health

Ohio. A family owned dietary supplement brand selling direct and through major online marketplaces.

The situation

Triquetra started the way most ecommerce startups do, with technology held together by whoever had time. As the business grew across its own store and the big online marketplaces, it reached the point where it needed real internal IT infrastructure: an IT manager, proper accounts and security, and someone accountable for the systems the business now depends on.

What SMK did

SMK works alongside Triquetra's IT manager on everything IT related, with the focus on three areas. Security: hardening identity and access across the company's apps and keeping critical accounts, including its marketplace seller accounts, protected and properly administered. Projects: building out the internal infrastructure a growing company needs, one system at a time. AI: setting up and administering business AI platforms with real admin controls, and building AI powered internal tools that save the team time.

Today

Triquetra has grown from a startup with no IT to a company with internal infrastructure, an IT manager, and SMK as the depth behind him on security, projects, and AI.

Startup to structurefirst internal IT infrastructure
Co managedalongside the in house IT manager
AI projectsbusiness AI platforms and internal tools
Marketplacesseller accounts secured and administered
SecurityIT projectsAI projectsCo managedEcommerce
Architecture and design

A Multi Office Architecture Firm

Name withheld. A multi office architecture and design practice.

The situation

When SMK first came in, the firm's IT was in disarray. Support was inconsistent, the same problems kept coming back, and nobody could say what the firm actually had or where its technology was headed. There was no plan and no direction. For a design practice that lives on large files, shared models, and tight client deadlines, that was costing real time every week.

What SMK did

We started with an honest assessment: auditing what the firm actually had, finding the root causes behind the problems that kept recurring, and giving leadership a clear picture of where things stood. Then we made the changes. We fixed what kept breaking, delivered a series of IT projects, and put a technician onsite in the office with remote support behind them. We also helped the firm find and hire its own in house IT manager, then trained him so he could run things day to day with SMK behind him.

The result

The firm went from disarray to stable. Staff got fast, friendly help in person, the recurring problems stopped recurring, and leadership finally had a direction for its technology. Just as important, the firm now had a trained IT manager of its own.

Onsitea dedicated technician in the office
IT managerfound, hired, and trained for the firm
Projectsdelivered on top of daily support
Turnaroundfrom disarray to stable
Onsite supportCo managedIT projectsIT hiring and trainingIT turnaround
How Co Managed Works

Every engagement is shaped around the client: fully managed, co managed, or one project at a time. Tell us about yours.

Talk About Your Business

What We Took Over Recently

A running log of real work, so you can see what "everything" means in practice.

Onsite and support plan for an architecture firm

Scoped a recurring onsite technician schedule plus remote coverage for a multi office architecture and design practice, replacing ad hoc break fix.

Supplier security paperwork for a global landlord

Completed a commercial real estate supplier agreement and data privacy addendum on behalf of a client so they could keep a major account.

Security and access retainer for a cybersecurity startup

Took over Zoom, collaboration, and enterprise AI tenant administration plus user access for a fast growing security company's US team.

Marketplace and seller account administration

Became the admin of record for a health products company's Amazon and Walmart seller accounts, handling access requests and keeping the original approved login safe.

Okta buildout and SOC 2 platform migration

Built identity workflows and moved compliance evidence collection to a new platform for an education technology company that sells to school districts.

Inherited and stabilized a creative agency's IT

Took over a collective's Google Workspace and device estate mid year, fixed what was broken, and put it on a managed footing.

Who We Work With

Technology, education, construction, entertainment, and consumer brands, from startups to established firms.

Level All
Platinum
Titanium Scaffold Services
InfinaCore
Sentra
co:collective
Arise Artists Agency
CPK Artists
Tysons Toy Store
Palladium Window Solutions

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